São Paulo, Brazil, August 03, 2017 -- Demarest Lawyers understands a high-end technology infrastructure can add value to its customers. Therefore, it decided to use Level 3 Communications, Inc. (NYSE: LVLT) internet services, voice and collaboration solutions, and to count on the company’s extensive Data Center infrastructure to provide managed services and Colocation.
Founded in 1948 in São Paulo with 700 employees, Demarest Lawyers has offices in Brazil and in the United States, serving more than 2,000 customers. The office is currently one of the most prominent in Brazil, and among the largest in Latin America.
To answer the needs of a growing and dispersed workforce, distributed throughout several offices, and its continuous need for an increased level of productivity and competitiveness, Demarest needed a technology partner that could provide it with the adequate collaboration tools that could be integrated to its existing ecosystem. In addition to this demand, Demarest needed to renew its set of videoconference rooms, and move its office servers’ infrastructure to an IT infrastructure environment, with security and high availability. However, Demarest did not possess the tools or physical space and was searching for a scalable “as a service” solution to materialize this new scenario idealized by the IT team.
Since 2014, Demarest has been counting on Level 3 to provide it with internet services and Level 3 was the partner selected to provide it with its new collaboration and data center solutions. Together, both Level 3 and Demarest teams worked on designing the entire scope of this project.
To meet the needs of unified communications, one of the verticals of the collaboration solution, the solution selected was Managed Voice (MV) - Skype for Business, as a Unified Communications platform in Level 3’s data center. Within this context, Level 3 conceived the entire project for servers, connectivity, voice, PSTN (connection with the public telephony network), local survivability, and pricing, in addition to the integration with the company’s legacy systems and environments.
The Skype for Business solution provided was customized by Level 3, integrating the pricing system with the customer’s ERP SAP 4/HANA. Through this customization, each customer or topic possesses a code and every time an employee needs to call a customer, he uses this code, therefore associating the cost of this call to each customer/project. This integration allows for the automation of the process, so that modifications in the ERP are reflected dynamically in the service charges, and vice-versa.
This new environment made it possible for the 700 employees, distributed among its five offices or working remotely, to communicate and collaborate more efficiently and productively through voice, chat, content sharing, etc.
For demands in the videoconference rooms, the solution elected was Level 3 Enhanced Video Collaboration (EVC). EVC is Level 3’s video collaboration solution which allowed Demarest to renew all videoconference rooms in its offices, as well as its auditorium, with an infrastructure of cameras, microphones and end-points to carry out meetings and events through telepresence.
In support of Demarest’s commitment to social responsibility, in July of 2016, Level 3 worked with the organization to provide two internet links located in Level 3’s Data Center to a housing project. Plus, Level 3 provides connectivity between the customer’s sites and the Data Center, using a dedicated optic fiber network and DWDM technology. This service, as well as all other services implemented, was finalized in 20 days, with no impact on the routine of the company’s clients.
The company, with an innovation culture in its DNA, benefits from Level 3’s infrastructure services, which include installation, configuration, monitoring, management and maintenance. Additionally, the entire infrastructure was designed to absorb, in the future, the introduction of new technologies, always preserving the existing one.
Key Facts About Level 3:
- Level 3's global fiber-optic network stretches for more than 330,000 kilometers serving customers in more than 60 countries and 500 major cities around the globe.
- Level 3’s global IP backbone capacity is more than 43 terabits per second (Tbps).
- 46,300 on-net buildings worldwide, 17% in Latin America.
- Level 3 operates 3 data centers in Brazil and more than 360 worldwide.
- Level 3 data centers are managed on-site by a team of specialized technicians, meeting high standards of infrastructure and power supply.
- The company received Uptime Institute’s Tier III Certification for Design Documents for its Data Center in Rio de Janeiro, which represents high design standards in the data centers infrastructure and capacity, in addition to the certificate of compliance with the Management System for Information Security ISO 27001, for the services provided in its Cotia/SP and Rio de Janeiro/RJ, Brazil data centers.
- Level 3’s three data centers in Brazil also received the Compliance certificate with applicable parts of the Payment Card Industry Data Security Standard – PCI DSS, confirming that the company’s colocation services in its three Brazilian data centers meet all the security standards described in requisites 9 and 12 of PCI DSS’ version 3.2.
- Cotia's Data Center has a power station with a 20 MW capacity, enough to support a growth in power demand four times greater than today, guaranteeing the flexibility necessary to support customer growth.
Nilson Busto, CIO, Demarest
“Through Level 3’s services, Demarest Lawyers was able to optimize costs with communications and physical space, as well as obtain a significant increase in productivity and greater added value, preserving the privacy of all of the firms’ clients. It was definitely a turning point for the office and for employees, who, in today’s digital era may count on several simplifications in routine and also in mobility, to work from anywhere always in observance of security.”
Marcos Malfatti, Senior Vice President of Sales, Level 3 Brazil
“Level 3’s dynamic and flexible solutions allow our customers to benefit from an exceptional experience in professional services, with high availability and security. It is gratifying to be able to support them in achieving their business objectives, as well as being part of their business continuity and evolution.”
About Level 3 Communications
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3’s comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in over 60 countries across a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. For more information, please visit www.level3.com or get to know us on Twitter, Facebook and LinkedIn.
© Level 3 Communications, LLC. All Rights Reserved. Level 3, Vyvx, Level 3 Communications, Level (3) and the Level 3 Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and elsewhere. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.
Some statements made in this press release are forward-looking in nature and are based on management's current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3's control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company's ability to: increase revenue from its services to realize its targets for financial and operating performance; develop and maintain effective business support systems; manage system and network failures or disruptions; avert the breach of its network and computer system security measures; develop new services that meet customer demands and generate acceptable margins; manage the future expansion or adaptation of its network to remain competitive; defend intellectual property and proprietary rights; manage risks associated with continued uncertainty in the global economy; manage continued or accelerated decreases in market pricing for communications services; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3's filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
D. Nikki Wheeler
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